how the fracture becomes measurable
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The pressure created by how people interact: interruptions, dependencies, and decision bottlenecks.
When load rises, coordination becomes strain rather than load.
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The accuracy, completeness, and consistency of information as it moves through the organisation.
When clarity drops, assumptions increase and alignment fractures.
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Where work slows, loops, or stalls: rework, duplication, waiting cycles and escalation loops.
Drag is the moment the fraction becomes visible